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Customer Service

  • Contacts

    Fabi SpA
    via Bore Chienti - 62015 Monte San Giusto (MC)
    Italy

    Email us at info@fabiboutique.com
    or call us at +39 0733 1700035

    Our customer care representatives are available to help you.

    E-mail requests are usually replied within 1 working day (24 hours on working days or 48/72 hours on weekends and holidays)

    Customer service representatives are available on the phone:
    Monday - Friday, 8:00 - 16:30 (CET) excluding Italian holidays

  • Size guide

    We would like to remind you of the sizing method used by Fabi Boutique. Please consider the following indications before choosing the sizing plan:
    • The size is always expressed in centimeters (cm);
    • The size indicates the distance form the extreme of the tongue to the central hole (generally the third hole), as shown in the picture;
    • Among the sizes expressed in centimeters and those in inches of the Anglo saxon system, it is possible to find a certain correspondence (even though we remind you that it does not exist a perfect unit of measurement).

    To help you follow the scheme reproduced below.

    FABI

    Men shoes

    YOUR SIZE cm 25.2 - 25.7 25.8 - 26.4 26.5 - 27.1 27.2 - 27.8 27.9 - 28.5 28.6 - 29.0 29.1 - 29.7
    EU number 39 - 39.5 40 - 40.5 41 - 41.5 42 - 42.5 43 44 - 44.5 45
    US number 6 - 6.5 7 - 7.5 8 - 8.5 9 - 9.5 10 - 10.5 11 - 11.5 12
    UK number 5 - 5.5 6 - 6.5 7 - 7.5 8 - 8.5 9 - 9.5 10 - 10.5 11
    YOUR SIZE inch 9.94 - 10.12 10.3 - 10.4 10.41 - 10.67 10.68 - 10.95 10.96 - 11.23 11.26 - 11.42 11.46 - 11.75

     

    International
    size
    Italian
    size
    Denim (waist) Shoulder
    (inches)
    Bust
    (inches)
    Waistline
    (inches)
    XXS 42 26 15.4-16.1 17.3-18.1 27,55 – 28,34
    XS 44 27-29 16.5-16.4 18.1-18.9 28,34 – 29,92
    S 46 30-31 16.9-17.7 18.9-19.7 30,31 – 31,49
    M 48 32-33 17.7-18.5 19.7- 20.5 31,89 – 33,07
    L 50 34-35 18.5-19.3 20.5-21.3 33,46 – 34,46
    XL 52 36-37 19.3-20.1 21.3-22 35,03 – 36,22
    XXL 54 38-39 20.1-20.9 22-22.8 36,61 – 37,40
    XXXL 56 40-41 20.9-21.7 22.8-23.6 37,79 – 98,97
    XXXL 58 42-43 21.7-22.4 23.6-24.4 39,37 – 40,55
    XXXL 60 44 22.4-23.2 24.4-25.2 40,94 – 42,12

    1. Shoulders: measure the width of the shoulders at the widest point
    2. Chest: measure yourself from armpit to armpit at the widest point
    3. Waist: measure around your waist at the navel

     

    Women shoes

    YOUR SIZE cm 22.6 - 23.2 23.3 - 23.9 24.0 - 24.6 24.7 - 25.2 25.2 - 25.7 25.8 - 26.4 26.5 - 27.1
    EU number 35 - 35.5 36 - 36.5 37 - 37.5 38 - 38.5 39 - 39.5 40 - 40.5 41
    US number 5 - 5.5 6 - 6.6 7 - 7.5 8 - 8.5 9 - 9.5 10 - 10.5 11
    UK number 2 - 2.5 3 - 3.5 4 - 4.5 5 - 5.5 6 - 6.5 7 - 7.5 8
    YOUR SIZE inch 8.86 - 9.13 9.14 - 9.42 9.43 - 9.69 9.70 - 9.93 9.94 - 10.12 10.3 - 10.4 10.41 - 10.67

     

    International
    size
    Italian
    size
    Denim (waist) Bust
    (inches)
    Hip
    (inches)
    Waist
    (inches)
    XXS 36 23 16.1-16.9 31.5-32.7 24,01-24,8
    XS 38 24-25 16.9-17.7 32.7-33.8 25,19-26,37
    S 40 26 17.7-18.5 34.2-35.4 26,77-27,95
    M 42 27-28 18.5-19.3 35.8-37 28,34-29,52
    L 44 29 19.3-20 37.4-38.6 29,92-31,10
    XL 46 30-31 20-20,8 38,9-40,2 31,49-32,67
    XXL 48 32 20,8-21.7 40.6-41.3 33,07-34,25
    XXXL 50 33 21.7-22.4 41.7-42.9 34,64-35,82
    XXXL 52 34 22.4-23.2 43.3-44.4 36,22-37,79

    1. Waist: measure around your waist at the navel
    2. Chest: measure yourself from armpit to armpit at the widest point.
    3. Hips: measure your circumference at the largest waist-down part

     

    BARRACUDA

    Men shoes

    YOUR SIZE cm 25.8 - 26.4 26.5 - 27.1 27.2 - 27.8 27.9 - 28.5 28.6 - 29.0 29.1 - 29.7 29.8 - 30.4
    EU number 39 - 39.5 40 - 40.5 41 - 41.5 42 - 42.5 43 44 - 44.5 45
    US number 6 - 6.5 7 - 7.5 8 - 8.5 9 - 9.5 10 - 10.5 11 - 11.5 12
    UK number 5 - 5.5 6 - 6.5 7 - 7.5 8 - 8.5 9 - 9.5 10 - 10.5 11
    YOUR SIZE inch 9.94 - 10.12 10.3 - 10.4 10.41 - 10.67 10.68 - 10.95 10.96 - 11.23 11.26 - 11.42 11.46 - 11.75
  • Shipping Costs and Taxes

    Orders are dispatched immediately after checking of payment and security verifications on availability of products ordered; at the same time an order confirmation will be sent via email. 
    In case of an error, the amount will not be charged to your credit card. We will attach the invoice of the order inside the parcel.

    Fabiboutique.com dispatches Worldwide using UPS, except for some non-EU countries, where packages are dispatched with EMS (shipping price includes EMS insurance).

    Delivery time (approx): 
    UPS 3/7 working days, EMS 7/15 working days, depending on the country and on the transit time and custom clearance. 
    The delivery cost and taxes/duties change depending on the destination, the package weight and the product value. You will see the delivery cost in the total amount in the purchasing process before you pay. For countries outside CE area, the courier may present you with a separate invoice from local authorities for duties owed. We invite you to verify local taxes and duties before placing an order on Fabiboutique.com.

    NOTE: Fabiboutique.com does not ship to PO boxes.

    For further information please contact us to the e-mail:info@fabiboutique.com.

    FREE SHIPPING:
    Shipments will be free until 31st May 2017 all around the world. Orders outside the EU, excepting Switzerland, Canada and the US will be shipped through Export Box - Ems (postal service).

  • Payment Methods

    Credit cards
    Fabiboutique.com accepts all major credit cards, including Visa and MasterCard.

    Transactions are secure and hosted by Paymill (www.paymill.com) servers.
     

    When placing an order, the corresponding amount will only be authorised by your credit card provider. You will only be charged when the products are shipped.

    Fabiboutique.com does not intercept or store its customers' credit card information.

    PayPal
    Fabiboutique accepts PayPal payments. 

    Bank transfer

  • Boutique collection

    From now on, customers will be able to make online purchases at the Fabiboutique.com website and collect the purchased items at Fabi stores adhering to the service. The delivery option for the Boutique collection service is free of charge. The items can be collected when desired and can be returned using the free return procedure outlined in the Returned Goods and Exchanges section.

    The following stores offer this service :

    Fabi store Roma – Via del Babuino, 16 Roma tel. +39 063221816

    To use this service, select the 'Boutique collection' option when effecting the purchase and choose one of the stores listed in the menu.

    Once the ordered items arrive at the store, the customer will receive a notification e-mail for collecting the purchased items. The order will remain in stand-by for 10 days. Once this period expires, the products will be returned to Fabiboutique and will subsequently be refunded in full.

    To collect the items, it is necessary to bring a copy of the e-mail message confirming the order.

    To entrust another person to collect the items, add a written and duly signed authorisation to the above-mentioned documents.

  • Returns and Refunds

    For us the customer always comes first. For this reason, you should be able to purchase your desired product with complete peace of mind.

    If you are not fully satisfied with the product we send you, if you receive the wrong size or the wrong product by mistake, all you have to do is send it back to us.

    The conditions (pursuant to Italian Legislative Decree no. 506/2005 and EU Directive 2001/83) for returning the purchased product are:

    • - The product must be intact and unused.
    • - The original tag must still be attached.
    • - The request must be made within 14 days, with effect from the date on which you receive the product. 

    If the above conditions are satisfied, we can refund the cost of the product excepting possible shipping costs sustained.

    To start a goods return procedure:

    • - Enter your account page on Fabiboutique.
    • - Click on Returns and Exchanges.
    • - Create a return request through the procedure.

    We will then contact you as soon as possible to confirm your return request.

    You will be able to make the return within 14 days from our authorization

    IMPORTANT:

    We cannot accept returned goods that do not meet the above criteria.
     

    Our company policy allows maximum 1 returned goods request per order (on which several products can be listed).

  • Taxes

    Information on prices.
    Each product sheet specifies the prices, which—depending on the destination of the goods—can vary in relation to the company's sales policies.

    Information on VAT.
    EU COUNTRIES: The price appearing on www.fabiboutique.com is inclusive of VAT (22%) and is the final price if the shipping address is in a European Union country, where goods are subject to VAT;

    COUNTRY NOT belonging to the European Union, pursuant to Art. 8, c. 1, Letter a) - 21 - 23, of (Italian) Presidential Decree no. 633/1972, the price appearing on www.fabiboutique.com does not include VAT (22%) and is the final price if the shipment address is in a non-EU country.
 Any customs fees and duties will be calculated and applied by the relevant customs authorities. For information regarding import laws and regulations in your country, please contact the relevant Finance Ministry.

  • Security

    When ordering with Fabiboutique.com, your security is guaranteed. Throughout the purchasing process, every page designed for managing credit card transactions is protected with the latest version of the SSL (Secure Socket Layer) protocol. This means that all financial information—credit card number, expiry date, etc.—is preventively encrypted through a particularly reliable and powerful algorithm before being sent across the Internet.

    The method is based on a system devised by PAYMILL, a market leader in the development of security systems for online transactions and credit card processing.

    When entering your credit card details, the relevant financial information is sent directly to the secure PAYMILL site. Neither Fabiboutique.com nor other subjects will EVER have access to your credit card data, thereby guaranteeing you maximum security.

    FABI BOUTIQUE DOES NOT STORE ITS CUSTOMERS’ CREDIT CARD DETAILS.

    You will only be charged for your purchase when the package has been shipped.

    The purchase can only be completed by the credit card holder, whose name and address must be identical to those provided on the order invoice. Fabiboutique.com reserves the right to request further confirmation details from the purchaser, or to refuse the order altogether.

    Fabiboutique.com will issue a normal invoice to accompany the products when they are shipped.

  • WHY YOU SHOULD REGISTER WITH FABIBOUTIQUE.COM

    Registering with FABI BOUTIQUE is completely free of charge.

    During this procedure, you will only be asked for the personal data required for registering as a customer.

    By registering, you will be able to:

    • Browse the catalogue and add products to your personal wishlist, which can be viewed whenever you like.
    • Place orders quickly.
    • View your order status and history.
    • Change your account billing and shipping details.

    REGISTER NOW

  • Privacy

    Pursuant to Italian Legislative Decree 196/03, we hereby inform you (Art. 13 of Legislative Decree 196/03) that any personal data you provide will be used exclusively by FABI S.p.A. for the following purposes:

    • Sending of informative, advertising and promotional material;
    • Invoicing in case of goods purchase.

    Your data will only be processed for the above-mentioned purposes.

    Personal data conferral is optional and no consequences stem from your refusal to confer the data.

    You are entitled (Art. 7, Italian Legislative Decree 196/03) to access your personal data at any time, or to request its updating, cancellation, rectification or blocking, or object to its processing.

    For any additional requests on this issue, please contact the Data Controller:

    Fabi SpA
    via Bore Chienti - 62015 Monte San Giusto (MC)
    Italy 
    VAT Reg. No. 01085710430

    Tel: +39 0733 1700035
    Fax: +39 0733 530246
    Email: info@fabishoes.it.

    Cookies 
    Cookies are portions of data stored by the browser on the computer's hard disk: Cookie policy

    Consent:

    In relation to the above privacy policy, the Undersigned hereby declares to have received—pursuant to and by effect of Art. 13 of Italian Legislative Decree 196/03—suitable and complete information concerning the safeguarding of personal data and, as such, freely authorises (Art. 23 of Italian Legislative Decree no. 196/03) the processing of his/her personal data by FABI S.p.A., according to the terms and for the purposes indicated above.